101 Market/Petals to Pines

Update: 11.10.23 We love just walking around the place. But great employees too. Very helpful Update: 8.30.23 Still a nice place. Good produce this time of year. Also Sausages and different kind of meat products. Family fun low cost. Great produce during the growing season. Nice staff. Good gift selection not just greenery. Great greenhouse. Good location.

We bought 2 hibiscus bushes along with a hibiscus tree and other flowers in May, 2023. We spent around $450. 2 of the hibiscus bushes leaves started to turn yellow on day #3 after we brought them home before we put in different pots. I called and talked to multiple people over the last month at 101 Market. We did everything that we were told to do including adding miracid. The leaves continued to turn yellow. We also limited the watering of the plant per Peggy and Jill. Peggy shared with us that they had a lot of hibiscus plants with yellow leaves this year too. Finally, I spoke with Hannah who told us to return the bushes. When we went to the store to return the bushes - the lady at the counter called Pat for the return/exchange. Pat told us to keep the sickly hibiscus bushes and buy more plants and we she would give us 50% off of another purchase. She also INSISTED that the hibiscus bushes that we were returning were overwatered. It was clear that she did not want to return or exchange these. From a customer service stand point and a customer of over 10 years which included spending a lot of money at 101 Market year-round - this interaction from Pat was unwarranted and rude. She followed us through the store asking us 100 questions and telling us how to care for plants. Did I mention that I have had flowers throughout my whole life but never experienced this before? We finally found two hydrangeas. We proceeded to check out. We felt very uncomfortable. Pat let us know at checkout that we could purchase the two new hydrangeas that costed more money which we paid and clearly stated that they would not be warranting them. I have managed almost 30 years of my life. I would never speak to a patient or a customer or interact with someone in the manner that Pat interacted with my husband and I. We will not be back to 101 Market. We take pride in caring for our flowers. Did I mention that we spend a lot of money on flowers and holiday/Summer decor? My favorite time of the year is Summer. We cared for our hibiscus as we have cared for them in the past and got guidance from multiple people from 101 Market. Very dissatisfied with our experience.